Legal
Privacy Policy
Here is a plain rundown of the details we take when you get in touch, the reasons we hold them, and how we look after them.
Last updated: February 2026
1. Information We Collect
Depending on how you deal with Urban Commercial Flooring, some or all of the details below may be gathered:
- Contact Information: Your name, phone number, email address and site or property address, given at the point you ask a question or request a quote.
- Communication Records: Copies of what has passed between us, whether by phone, by email or through a form on this site.
- Website Usage Data: General activity on this site, such as which pages get opened and how long a visit lasts.
2. How We Use Your Information
What we gather is put towards the following purposes:
- Answering questions and preparing quotes for you
- Handling an order through to completion
- Keeping in touch about the products and services we offer
- Making this website and the customer experience better
- Sending marketing material, where you have agreed to it
3. Information Sharing
Your personal details are never sold, rented out or traded away. There are two situations where they may be passed on:
- Service Providers: Outside businesses that help us run this website and our day-to-day operations, such as delivery companies and payment handlers.
- Legal Requirements: Where the law compels disclosure, or where it is needed to keep our rights and people's safety protected.
4. Data Security
Sensible safeguards are in place so that your personal details are not accessed, altered, released or destroyed without authorisation. That said, nothing sent across the internet can ever be guaranteed completely safe.
5. Cookies
Small files called cookies are saved on your device when you browse this site. They make your visit smoother and allow us to:
- Hold on to the settings you have chosen
- See which parts of the site get used
- Make our service better over time
Your browser settings let you manage or block cookies. Be aware that turning them off can stop parts of the site working properly.
6. Your Rights
At any time you are entitled to:
- Ask to see the personal details recorded against your name
- Have anything wrong or out of date corrected
- Ask us to erase your details
- Withdraw from marketing messages
7. Third-Party Links
Some links on this site lead to websites run by other businesses. How those sites handle privacy is outside our control and not our responsibility, so it is worth reading their own policies before sharing anything.
8. Changes to This Policy
This policy may be revised now and then. Whenever that happens the new wording appears here and the revision date above is moved forward.
9. Contact Us
Questions about this policy, or about the way we handle your details, can be raised with us here:
- Phone: 0452 237 707