Terms of Service | Urban Commercial Flooring

Last updated: February 2026

1. Acceptance of Terms

Using the Urban Commercial Flooring website or engaging our services means you are agreeing to everything set out on this page. Where any of it does not sit right with you, please stop short of using what we offer.

2. Services

Across Victoria, Urban Commercial Flooring both supplies and lays flooring. The work we take on covers:

Commercial flooring supply — vinyl sheet, luxury vinyl plank and tile, plus carpet tile and broadloom
Installation of commercial flooring by trade teams
Site measures and written quotes at no charge
Warranty cover and help after the job is finished

3. Quotes and Pricing

Unless a quote states otherwise, it holds good for 30 days.
Every figure is quoted in Australian Dollars with GST already included, unless noted differently.
Conditions found on site once work starts can shift the final figure.
Confirming an order calls for a 50% deposit.

4. Installation Terms

Site Preparation: Getting the space ready falls to the customer — furniture cleared out, and the subfloor left clean and level before we arrive.
Access: Our delivery and laying crews need enough room to get in and work.
Delays: Where hold-ups stem from something outside our hands — weather, a supplier running late, trouble getting on site — no liability rests with us.

5. Warranty

Installation work carried out by Urban Commercial Flooring carries a two-year warranty. Covered under it are:

Faults in the standard of workmanship
Problems arising out of the installation itself

Falling outside that cover is damage from misuse, poor upkeep, water damage or ordinary wear over time. The flooring products themselves carry warranties issued by the makers.

6. Payment Terms

We take payment by credit or debit card, bank transfer, or PayPal.
A 50% deposit is payable when the order is confirmed.
The balance falls due once installation is finished.
Late payment can attract additional charges.

7. Cancellations and Refunds

Before Order Processing: The deposit comes back in full, less anything owing for administration.
After Materials Ordered: Once we have placed the order for materials, the deposit can no longer be refunded.
Custom Orders: Nothing made to order or brought in specially can be refunded.

8. Limitation of Liability

So far as the law allows, no liability sits with Urban Commercial Flooring for indirect, incidental, special or consequential loss that follows from using our products or our services.

9. Website Use

Browsing this website means you undertake:

To keep your use of it within the law
To make no attempt at breaking into our systems
To send through no malicious code or viruses
To treat product photographs and write-ups as a guide only, accepting that what arrives may differ a little

10. Intellectual Property

Everything published here — wording, photographs, logos and artwork alike — belongs to Urban Commercial Flooring and copyright law protects it. Reproducing, handing on or otherwise using any of it requires our permission in writing first.

11. Governing Law

Victorian law applies to these terms. Should a dispute arise, the courts of Victoria hold exclusive jurisdiction over it.

12. Changes to Terms

These terms can be altered by us whenever we see fit, and any revision takes effect the moment it appears on this page. Carrying on with our services after that point means you accept the updated version.

13. Contact Us

Anything on this page you would like explained can be raised with us here:

Phone: 0452 237 707